REFUNDS & RETURNS

← DIGITAL GOODS
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Lisa W.
Head of Customer Support
Last updated: May 13, 2025

1. General Policy

We aim to keep it simple, fair, and in line with industry standards. Digital goods are treated with the same respect as physical ones - only with a few different rules.

2. Wallpapers

All wallpaper purchases are non-refundable. These are instant - download products and cannot be returned once delivered.

3. Courses & E-Books

We offer a 30-day satisfaction guarantee on all Mindset digital courses and e-books.

If the course or book didn’t meet your expectations, we’ll refund 100% of your payment - no hard feelings.

Here’s what we need:

  • Order confirmation
  • Reason for your return
  • A completed Digital Product Complaint Form (PDF)

Send your completed form and return request to: returns@mindset.st
👉 Download the Digital Product Complaint Form (PDF)

Refunds are issued to your original payment method within 3–10 business days after approval, depending on your provider.

4. Bundles & Discounted Digital Products

Digital products purchased as part of a bundle or with discount codes are not eligible for refunds.

This includes:

  • Supplement + Digital combos
  • Limited-time digital product promotions
  • E-books or courses purchased with discount codes

5. Abuse & Exceptions

We monitor abuse patterns (e.g. multiple refund requests without valid use). Refunds are a gesture of trust - we expect that trust to be mutual.

If you’re unsure about whether a product qualifies, just email us first.

6. Contact for Digital Refunds

Email: returns@mindset.st
Subject: Digital Refund Request + Order Number

7. Need Help?

We’re always here to help. Just reach out:

Mindset Support
Email: pr@mindset.st
Phone: +1 828 888 0881
Website: www.mindset.st