Can I get a refund for e-books?

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Lisa W.
Head of Customer Support
Last updated: May 18, 2025

Yes - we offer a 30-day satisfaction guarantee

If the product didn’t meet your expectations, we’ll refund 100% of your payment - no hard feelings.

That said, we believe in fairness - both ways.

We typically don’t approve refund requests made immediately after purchase unless there’s a specific and valid reason. If you’ve genuinely given the book a try and feel it didn’t deliver value, we’ll always honor your request.

Here’s what we need:

🧾 Order confirmation

💬 A short reason for your return

📝 A completed Digital Product Complaint Form (PDF)

Send everything to: returns@mindset.st

Once approved, refunds are issued to your original payment method within 3–10 business days, depending on your provider.

👉 Download the Digital Product Complaint Form (PDF)

We keep it simple, honest, and fair. That’s how we do things at Mindset.