I received the wrong item.

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Mark B.
Head of Logistics
Last updated: May 13, 2025

Received the Wrong Item?

If you received an incorrect item in your order, please contact returns@mindset.st and include the following:

1. Your order number
2. A clear photo of the opened package, showing the incorrect or missing item
3. A short message describing the issue

This helps us understand what went wrong and improve our shipping process.

‼️👉 Don’t forget to attach the completed Customer Declaration (PDF) to your message. This is legally required to process your complaint. Thank you!

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