I received the wrong item.

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Mark B.
Head of Logistics
Last updated: May 13, 2025

Received the Wrong Item?

If you received an incorrect item in your order, please contact returns@mindset.st and include the following:

1. Your order number
2. A clear photo of the opened package, showing the incorrect or missing item
3. A short message describing the issue

This helps us understand what went wrong and improve our shipping process.

Don’t forget to attach the completed Customer Declaration (PDF) to your message. This is legally required to process your complaint. Thank you!