My delivery is incomplete, what can I do?

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Mark B.
Head of Logistics
Last updated: May 13, 2025

Something Missing from Your Delivery?

If any item is missing from your order, please contact returns@mindset.st and include the following:

1. Your order number
2. A clear photo of the opened package, showing the incorrect or missing item
3. A short message describing the issue

This helps us understand what went wrong with your shipment and improve our overall shipping process.

‼️👉 Don’t forget to attach the completed Customer Declaration (PDF) to your request. This is legally required to process your claim. Thank you!

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